FAQs

WHERE CAN I BOOK MY APPOINTMENT?
You can book your appointment via the home page of the Fetching Fort Worth website.

IS THERE A CHARGE TO SHOP?
There is no charge for booking an appointment and no minimum required when shopping with Fetching!!

CAN MORE THAN ONE PERSON SHOP AT A TIME?
Absolutely! Please let me know in advance in order to better serve those that will be shopping. 
WHAT SIZES DO YOU CARRY?
Apparel sizes we carry are XS-L for most items, though some lines may run a bit larger or smaller.
WHAT PAYMENTS DO YOU ACCEPT?
All major credit cards and cash are accepted for payment.
HOW WILL MY ORDER BE SHIPPED?
All online orders ship USPS Ground or Expedited Priority Mail as requested.
IS DELIVERY AVAILABLE?
Yes! Same Day Local Delivery is available for a small fee. This option is currently for the following zip codes: 76132, 76126 (Benbrook), 76116, 76109, 76110, 76107, 76108, and 76135. All other areas, please inquire before choosing this option. Orders must be placed before 3:00 PM CST for same day delivery. All orders placed after 3:00 PM will be delivered the next day.
WHAT IS THE APPOINTMENT CANCELLATION POLICY?
Cancellations are appreciated at least 12 hours in advance.
ARE YOU AVAILABLE ON WEEKENDS?
Saturday appointments will be available one Saturday per month and advertised in advance.

 

RETURNS AND EXCHANGES

RETURN/EXCHANGE POLICY

Should you have an issue with fit, or you simply purchased an item that won't work for you, please contact me to arrange your exchange/return within 10 days of the original purchase date. Returns of unworn and unwashed merchandise with the original tags attached are eligible for exchanges and/or refunds. Your original form of payment will be used for processing the refund. Please include your name and contact information in your return.

Due to the limited quantity of our collections, please email or call ahead should you need an exchange to make certain we have the item in stock and can set it aside for you.

All sale items are final sale.